Privacy Policy

1. Introduction

Spectrum Utility Management is committed to protecting your privacy. This Privacy Policy explains how SUM and its mobile applications ("iSUMOnline" and "iSUMFieldServices") collect, use, disclose, and otherwise handle your personal information in compliance with applicable privacy laws and regulations.

Please read this Privacy Policy carefully. By accessing or using the SUM App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our practices, please do not use the App.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account or log in, we collect information such as your name, surname, email address, phone number, and password.
• Profile Information: Additional details you provide to complete your profile, including your entity or organization affiliation.
• Uploaded Content: Any documents, photos, or other materials you upload through the Apps.

2.2 Information Collected Automatically

• Location Data: If you grant permission, we collect precise GPS location data to support field work operations and job card management. Location data is collected only when the App is in use and you have enabled location services.
• Camera and Device Sensors: If you grant permission, we access your device's camera to capture photos for verification purposes (e.g., meter audits, asset verification). We do not access your camera without explicit permission.
• Device Information: We collect information about your device, including device type, operating system, unique device identifiers, and app version.
• Usage Data: We collect information about how you interact with the Apps, including features accessed, pages viewed, and actions performed.
• Log Data: Our servers automatically log technical information including IP addresses, access times, browser type, and pages visited.

2.3 Offline Data

For offline functionality, the App stores certain data locally on your device using SQLite database. This data includes information necessary for your field operations and is synchronized with our servers when you reconnect to the internet.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Apps and its features
• To authenticate your identity and secure your account
• To enable field operations including meter readings, audits, job card management, and asset verification
• To track job assignments and completion in the field
• To process and manage utility meter data and customer service requests
• To send service-related notifications and updates, including notices required by law
• To support customer service and respond to your inquiries
• To monitor and analyze usage patterns to improve user experience and Apps functionality
• To prevent fraud, abuse, and security incidents
• To comply with legal obligations and enforce our terms of service

4. Data Security and Storage

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS protocols
• Secure authentication mechanisms including JWT tokens
• Role-based access controls to limit data exposure
• Regular security assessments and updates
• Secure storage on Azure-hosted cloud servers

However, no security system is impenetrable. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your login credentials.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in operating the App and conducting our business (e.g., cloud hosting providers, analytics services).
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Multi-Entity Access: Within the SUM platform, authorized users in your entity or organization may have access to relevant information based on their roles and permissions.

6. Data Retention

We retain your personal information for as long as necessary to provide the Apps and fulfill the purposes outlined in this Privacy Policy. Data retention periods vary depending on the type of information and the context of its use:

• Account Information: Retained as long as your account is active and for a reasonable period thereafter for legal and operational purposes
• Field Operation Data: Retained in accordance with utility management regulatory requirements
• Usage Logs: Typically retained for 90 days to 1 year unless longer retention is required
• Uploaded Content: Retained as long as necessary for the service unless you request deletion

You may request deletion of your account and associated data by contacting us at the address provided below, subject to legal and operational requirements.

7. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Restrict Processing: You may request that we restrict how we use your information
• Data Portability: You may request a copy of your information in a portable format
• Opt-Out: You may opt out of non-essential communications, though service-related notices cannot be disabled
• Withdraw Consent: You may withdraw consent for specific uses of your data at any time

To exercise any of these rights, contact us using the information provided in Section 10.

8. Children's Privacy

The SUM App is intended for business and utility management use and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

9. Third-Party Services

The SUM Apps may integrate with or use third-party services and platforms, including but not limited to:

• Cloud hosting and storage services (Microsoft Azure)
• Analytics and monitoring tools
• Payment processing services
• External utility system integrations

These third parties have their own privacy policies governing their use of information. We encourage you to review their privacy practices. We are not responsible for the privacy practices of third-party services.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact our Call Centre:

We will respond to your request as required by applicable law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing notice within the Apps or via email. Your continued use of the App after changes become effective constitutes your acceptance of the updated Privacy Policy.